Insights | 01.03.22
Vanguard Website Outage Underlines Dangers of Online Investing
Vanguard's website interruptions last week potentially blocked thousands of customers from accessing year-end investment reports online. It’s not the first time online investment firms have experienced website issues. In July, Fidelity Investments and Charles Schwab were hit by widespread problems that left their websites either temporarily inaccessible or performing more slowly than usual as a result of visitor bottlenecks. Such interruptions highlight the need for companies to invest in robust customer service teams capable of dealing with high demand when technology fails.
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