07.09.24

Vanguard Fans Hope New CEO Improves Service

by: Jack Pitcher

Vanguard's devoted fans hope new Chief Executive Officer Salim Ramji will fix the asset manager's oft-criticized customer service. Social media, review websites and online forum Reddit are frequently inundated with Vanguard brokerage customers complaining about issues spanning glitchy trades, incorrect balance information and hard-to-reach customer representatives. Vanguard ranked last out of eight major brokerages for customer satisfaction with website performance and mobile apps in a recent survey of 2,700 investors conducted by Investor’s Business Daily. The asset manager has acknowledged the problems, which some analysts chalk up to an underinvestment in technology.

Read the full article on The Wall Street Journal