Business Transformation | 11.09.26

Making Retirement Plan Technology Work Better Together: Lincoln Financial’s Patrick Sullivan

by: Brian Anderson

Lincoln Financial’s Patrick Sullivan says effective retirement-plan technology depends on connecting payroll, recordkeeping, human resources and benefits administration systems rather than simply adding features. In a discussion on the “401(k) Specialist Pod(k)ast,” Sullivan explained how integrated systems can simplify operations, improve experiences for employers and participants and reduce manual work. Automating payroll data exchanges, including contribution changes, loan activity and deferrals, can minimize administrative burdens and errors. Sullivan advises retirement-plan advisors to ask providers how their technology integrates with clients’ existing systems, rather than focusing solely on available tools.

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