08.31.22
The Power of Emotional Intelligence
by: BISA Staff
Definition
e·mo·tion·al in·tel·li·gence
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noun
noun: emotional intelligence
- the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
As our society becomes increasingly aware of emotional intelligence, it’s important to reflect on the power that it holds over individuals in the workplace – especially as leaders – as well as how to manage it seamlessly.
Signs of Emotional Intelligence
As stated in an article by VeryWell Mind, some key signs and examples of emotional intelligence may include:
- An ability to identify and describe what people are feeling
- An awareness of personal strengths and limitations
- Self-confidence and self-acceptance
- The ability to let go of mistakes
- An ability to accept and embrace change
- A strong sense of curiosity, particularly about other people
- Feelings of empathy and concern for others
Not only is the self-awareness aspect of EQ crucial, but recognizing others emotional intelligence is just as prioritized. Knowing when to take control over your own emotions in the workplace is a challenging concept, but one that once you master it, you will become even more highly valued as a leader and coworker.
Communicating With More Empathy
There are four noted ways that you can learn to communicate with more empathy towards coworkers (or any individuals in general). A recent Harvard Business Review article touches on concepts that include:
Listening
Showing body language that reflects the act of listening carefully to what someone is saying, and rather than interrupting to add your comments, let them finish and show interest in the conversation.
Acknowledgement
As a leader, it is important to acknowledge your staff’s challenges and note this as becoming more aware. The HBR article shared the following examples:
- “I know and understand the widespread anxiety about the pandemic.”
- “I recognize how this reorganization process can be stressful.”
- “This has been a very challenging quarter for all of us.”
Care
Expressing that you care about someone’s situation shows value in your leadership - ensuring that your staff knows that you’re there as a resource if they need guidance or assistance in their struggles.
Action
Noting that you want to address a situation, make sure your employees or colleagues understand that you can “walk the walk” in terms of initiating action or change.
Resources on Emotional Intelligence
Interested in learning more about emotional intelligence? Here are free resources that will help you gain a better understanding of EQ and how it will enhance your leadership role and in everyday life.
Bonus – Free Leadership E-book: