08.19.25

The Top Hurdles to Intelligent Automation in Banking

by: Frank Gargano

A survey by American Banker shows banks and credit unions are investing heavily in intelligent automation to boost fraud detection, customer service and efficiency, though adoption faces hurdles. Surveying 153 leaders, the study found C-suite executives drive most automation decisions, with spending set to rise across institutions of all sizes. Key obstacles include data security, legacy IT incompatibility and resistant company cultures. Institutions also need more support in AI training and process design. Fraud detection emerged as the top use case for the next three to five years.

Read the full article on American Banker