10.10.24
Consumers Find Life Insurance Policies Overly Complex
by: Insurance News Net
Less than 30% of life insurance customers say they “strongly agree” their insurer makes complex policies simpler, according to a J.D. Power study. When asked what insurers could do to make life insurance statements easier to understand, most customers said, “Reduce complexity/make statements easier to read.” Younger Gen Z and millennial customers are looking for a guide or diagram on how to read the statement or links to educational videos and materials that explain how to read it, according to the study.
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